Three down updates – Network hit with outage as hundreds of customers and Smarty users left without internet and service – MyCyberBase

How to test your internet speed, continued

Remember that if you’re testing on mobile, make sure you’re connected to WiFi to test the broadband speed. Otherwise, you’ll be checking your mobile speeds instead.

So are you getting the right speeds?

Check with your internet provider, log into your broadband account or take a look at your bill to find details of your package.

A simple search should tell you what speed you’re getting.

Issues seem to be resolved

The issues users were experiencing with Three seem to have been resolved, per Downdetector.

How to test your internet speed

Loads of online tools let you test your internet speed.

But arguably the most popular is Speedtest.net by Ookla (a US data firm), which you can find here.

You can also download the app here:

It tests your speeds in a number of ways using local servers, giving you a fairly accurate representation of your real-world download speeds.

How to contact Three Mobile and compensation conditions

If you’re suffering issues with your internet, call, or mobile services then you may be entitled to compensation.

Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.

If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.

If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online, or pop by a branch.

You can also speak to Three Mobile via its live chat service on the app